FREQUENTLY ASKED QUESTIONS
How is Smart different than Steam Cleaning?
One major difference is how much water we use. In an average house steam cleaning uses 30 gallons while Smart uses only 3 gallons. When cleaning is completed you don’t have to keep windows open or put fans out to dry the carpets. SMART®’s drying time is 30 minutes so your house is back to normal right away. We also use no harsh chemicals and leave only a pleasant spring mint smell.
IS SMART'S PROCESS DIFFERENT THAN ENCAPSULATION?
Yes. The encapsulation method uses chemicals to encapsulate the soil particles but removes very little of it and relies on the customer to remove it with repeated vacuuming. Smart’s process removes large amounts of soil during the cleaning process and is certified by the Carpet & Rug Institute (CRI) as a Deep Cleaning process.
What is the best product to remove spots?
We highly recommend Motsebocker’s Lift-Off #1. This is important because guessing using the wrong chemical formula can lock it in forever! Lift-Off spotters cannot lock in the stain.
What should I do when I have a spill?
How often should I clean my carpets?
Why do carpets get dirty quickly after they are cleaned?
Number 1 reason, Residues! Pre-sprays are concentrated cleaners and can result in more residues that attract dirt. And did the carpet cleaners actually use a rinse before finishing? Not! Kinda like shampooing your hair and not rinsing out – yuck! That’s why SMART® never uses pre-sprays. Number 2 reason is a long drying time of hours or days. We don’t do that either, with a drying time of about 30 minutes.
Why do spots come back after it is STEAM cleaned?
Spills often travel to the back of the carpet and pad underneath where they become dry. When steam cleaned the fiber gets cleaned but some of the spill material in the backing and pad remains, and because it is now wet, over many hours of drying it will have time to wick up into the fiber and that is why you see it again. SMART®’s process NEVER gets the carpet backing or pad wet, so what causes the problem is eliminated. That’s why we don’t have problems with spots coming back with our process.
Are Protectants a good idea?
Is there an easy way to remove candle wax?
Yes, and it is sooo easy! You’ll need a iron, wet towel, and a spray bottle with water. No hammer or chisel is required. Spray the wax area with water, put a wrung out wet towel over it, and place the hot iron on steam setting on top. After about 10 seconds the wax should have dissolved and you can wipe up with a clean towel. Repeat as necessary. That’s it! If the candle had color then special methods are usually required to remove the color.
How long has the Static-Attraction method been used?
Since 1991. It has been used and proven on residential and commercial carpets, and in costal regions, mountains and deserts, and in some of the most challenging areas in the country, like Las Vegas Casinos and rental properties.
Does it leave a static charge?
It leaves no static charge and won’t cause shocks. It is also safe to use around computers and electronics, and even slot machines.
Does it work on all types of fibers?
Can your process damage carpet?
No. What damages fiber is dry soil that remains in the carpet which grinds away at the fiber when you walk on it. SMART®’s removal process includes using vacuuming with high performance vacuum’s for removing dry soil and the static-attraction formula removes the remaining soil that adheres to the fiber. Of course any type of carpet cleaning process can potentially damage carpet. That’s why we spend many hours over a period of months training our field crews, and we have not had a warranty claim in over 25 years of operation. The static-attraction process is a gentle process that removes the soil without the use of hot water, high pressure jets, and high amounts of solution and harsh chemicals commonly used in other methods. The Carpet & Rug Institute, CRI, also tested our process for any appearance change and we passed and are Certified as a Deep Cleaning process.
What does your service include?
HEPA rated vacuuming and perimeter edging as needed, targeting each and every spot with a with a highly effective spotter product that leaves no residues, soil removal via static-attraction soil transfer, and finishing with carpet grooming. And absolutely no pre-sprays that would add residues.